Policies, in plain words

Money & payment

No payment is taken online. Every request shows an estimate from the published rates; Kim confirms the final total with you directly. Deposits follow the deposit policy, and you can pay by cash, check, Venmo, or Zelle — whatever works for you both.

Deposits

1. Dog Walking & Drop-In Visits Outside of Holiday and Premium Periods, there is no deposit requirement. 2. Overnight Care (In Owner’s Home or at Gold Star Pet Sitting) Outside of Holidays and Premium Periods. No deposit is required for services lasting 7 nights or less. For services of 8 or more consecutive overnights, a 25% deposit is due at the start of service and the remaining 75% is due at the end of the service. 3. Holiday and Premium Periods: All holiday and premium period bookings require a 100% upfront, non-refundable deposit/payment to secure the calendar slot. Applicable Holidays and Premium Periods: Winter Premium Period includes Christmas Eve, and Christmas Day, New Year’s Eve, New Year’s Day -December 18,2026-January 3, 2027 Memorial Day Premium Period -June 24,2027-June 27, 2027 Fourth of July Premium Period -July 1,2027-July 5,2027 Labor Day Premium Period -September 3, 2027- September 8, 2027 Thanksgiving Premium Period -November 20, 2027- November 28, 2027 Payments can be made in cash, by check, through Venmo or Zelle.

Cancellations

1. Dog Walking & Drop-In Visits Outside of Holiday and Premium Periods, there is no cancellation fee. However, we do request that the client inform us as soon as possible. Clients with repeated cancellations may result in being charged an additional fee. 2. Overnight Care (In Owner’s Home or at Gold Star Pet Sitting) For an overnight service of 7 nights or less, there is no cancellation fee. However, we do request that the client inform us as soon as possible. For services of 8 or more consecutive overnights, there will be a flat fee of $50.00 for cancellations made within 72 hours, (3 days) prior to scheduled service. 3. Holiday and Premium Periods: Cancellations made before 120 hours (5 days) of scheduled service will receive a full refund. Cancellations made within 120 hours ( 5 days) prior to scheduled services receive no refund. Applicable Holidays and Premium Periods: Winter Premium Period includes Christmas Eve, and Christmas Day, New Year’s Eve, New Year’s Day -December 18, 2026-January 3, 2027 Memorial Day Premium Period -May 28, 2027-June 1, 2027 Fourth of July Premium Period -July 1, 2027-July 5,2027 Labor Day Premium Period -September 3, 2027- September 8, 2027 Thanksgiving Premium Period -November 20, 2027- November 28, 2027 Payments can be made in cash, by check, through Venmo or Zelle.

Keys & home security

A lock box will be provided for your house keys. The information added to the home access section of the intake forms such as alarms and lockbox codes is encrypted for your safety.

Access details are collected only after a booking is approved, stored encrypted, and never sent by email.

If your pet gets sick or hurt

I will always call you first. If you are unavailable I will call the vet listed on your intake forms and follow the spending cap listed below Routine/urgent care: up to $1,500 without additional authorization. Life-threatening emergency: you authorize necessary stabilization while I continue to try to reach the owner/emergency contact. Major surgery/hospitalization: I will obtain owner approval whenever reasonably possible

Vet-care spending cap: Kim won't authorize more than $1,500.00 in care without reaching you first. You can set a different number for your own household.